Reliable, Conscientious, Dedicated

Lehigh Technical recruiters carefully screen and test skilled professionals to staff Inbound and Outbound Call Center positions including:

• Help Desk/Tech Support
• Management
• Sales
• Telemarketing
• Customer Service
• Order Entry
• Collections

These are people with the skills, experience, and temperament to work productively and comfortably within your call center environment.  Your new employee(s) will have the qualifications, experience, and job-specific training you require before they even walk through the door.

Services Provided

Prescreening Technology – Assesses call center candidates’ critical skills and behavioral traits.

Call Center Simulated Testing Suite – Evaluates candidates’ customer service attitude, sales abilities, listening skills and their ability to work quickly and accurately in a fast-paced contact center environment.

Software Testing – Assesses basic computer skills to expert level of multiple software applications.

Customizable Training Modules – Trains employees on contact center environments and consistently delivering quality customer service.

On-Site Management – A trained, HR professional assumes full responsibility for recruiting and managing the entire flexible workforce including affiliate vendors.

Unique Solutions – Whether at a single site or across a network, Lehigh configures screening, recruiting, training, performance metrics, order fulfillment and billing for your unique business.

Thorough Analysis – Lehigh studies your recruitment processes to track sourcing effectiveness, evaluate quality of hires, and generate ROI reports that balance the time/cost per talent acquisition, so that in the end, we are recruiting the talent, at the right time and at the right price.

Recruitment Technology – Lehigh has a national fully-integrated web-based system enabling us to respond to customer needs and fill open positions with greater speed and efficiency and provide more detailed metrics and analysis of the services we deliver.